Guest Operations & Co-Hosting
We run your guest messaging, calls & daily ops so you can scale fast.
Service Description
Run your Airbnb or short-term rental business at scale without the stress, late-night messages, or hiring more staff. Advensory provides full guest communication and daily operations management for STR managers with 10+ units — US-wide. What we handle for you: - 15-minute response time (8 AM–12 AM coverage) - Guest messaging on Airbnb, Booking.com, Vrbo & direct bookings - Phone calls & SMS through Google Voice - Parking payments, follow-ups & confirmations - Check-in applications for communities/HOAs - Cleaning schedule coordination (3-day rolling updates) - Payments & deposits review (twice daily) - Review replies + negative review dispute filing - Damage claims, chargebacks & resolution support - Uploading cleaning photos & recording PM expenses Why managers choose Advensory: - Free up 3–6 hours per day - Improve your communication rating & protect reviews - Reduce labor costs (no training, no turnover) - Scale your portfolio confidently - SOP-driven, consistent, and reliable Onboarding (2–7 business days): We connect your channels, import your property details, gather rules & templates, build your property/community FAQs, and set up WhatsApp or Slack communication. Go-Live: Our team takes over all guest communication and daily operations immediately — following your guidelines and keeping you updated. Ideal for: Professional STR managers, Airbnb co-hosts, boutique operators, and property management companies handling 10+ listings.
Cancellation Policy
Clients may book a free consultation at any time. Cancellations and rescheduling can be made online with no minimum notice required. If a client does not attend a scheduled consultation (“no-show”), they will be allowed to reschedule once at no charge. Any additional booking attempts may require manual review and approval to prevent repeated no-shows. For any paid Advensory services (outside of this free consultation), all payments are non-refundable unless stated otherwise in a specific service agreement. This consultation is not a guarantee of service availability or onboarding acceptance. Advensory reserves the right to decline service to clients who are not a good operational fit. Operational and performance disclaimers: - This consultation does not guarantee review removals, operational outcomes, or acceptance into any paid service. - Response times, workflow quality, and deliverables vary based on access provided, platform behavior, and manager compliance with onboarding requirements. - All guidance provided during the consultation is informational only and not legal, financial, or tax advice. By booking this consultation, the client agrees to these terms.
Contact Details
+1(828)829-1859
office@advensory.com