What the Service Includes
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Omnichannel Guest Comms
Airbnb • Booking.com • Vrbo • Direct • Email. We reply, triage, tag, and resolve—within your rules and playbooks.
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Phone & SMS Handling
Live answer via Google Voice (or your number), call-backs, voicemail transcriptions, and text follow-ups.
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Daily Cleaning Schedule Report
Rolling 3-day view, AM/PM updates, last-minute flips flagged, and end-of-shift confirmations.
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Check-In Applications
We handle building/community applications by email or online (per host/community rules).
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Daily Cleaning Schedule Report
Rolling 3-day view, AM/PM updates, last-minute flips flagged, and end-of-shift confirmations.
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Parking Management
Payment requests, follow-ups, verification, and per-booking notes recorded.
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Payments & Deposits Review
Twice-daily sweeps for payments, refunds, and deposit confirmations across OTAs and merchant.
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Reviews
Positive review replies; negative review monitoring and (when viable) dispute submissions.
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Evidence & Compliance Logs
Upload end-of-clean photos; record PM expenses with receipts/folders; keep your audit trail tight.
Why Choose Advensory?
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Ops you can trust
SOP-driven workflows, clear SLAs, and escalation paths in writing
Pro-manager tooling
Works with your PMS, OTAs, Gmail, Google Voice/SMS; WhatsApp or Slack for live ops..
Cash-flow protection
Payout checks, chargeback defense packs, and resolution follow-through.
Reputation lift
Faster replies, higher comms scores, better reviews.
US-wide coverage
A centralized team that mirrors your brand voice and property rules.
The Process
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Onboard (2–7 business days)
Access + intake → property/community FAQs → rules & templates → WhatsApp/Slack groups.
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Go-Live Ops
Daily cadence starts: comms, phones, cleaning schedule, parking, payments/deposits, reviews.
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Measure & Optimize
Monthly ops summary, exceptions log, and recommendations to tighten revenue/guest experience.
Requirements
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Access:
OTAs (Airbnb, Booking.com, Vrbo), merchant/PMS (read/write as needed), Gmail, Google Voice/SMS.
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Channels:
WhatsApp or Slack for real-time ops and escalations.
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Docs:
House rules, check-in/parking instructions, community application links, any custom templates.
Delivery & SLAs
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Coverage:
8am–12am (local time agreed), ≤15-minute response commitment during coverage.
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Escalations:
WhatsApp group chats (or Slack channel) for urgent items; email for summaries.
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Reporting:
Monthly ops summary (tickets/resolutions), optional expense & photo logs.
Pricing
(Managers: 10+ units)
Base Platform
From $50 / listing / month (admin & orchestration overhead to run your stack at scale)
Add-Ons (per listing, per month)
(one-time setup $50 per listing per service; setup fee is refunded after 6 months; volume deals for 10+ units apply)
Core Comms
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CRM Communication (PMS inbox) — $35/mo
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Channels Communication – 3 OTAs (Airbnb + Booking.com + Vrbo) — $40/mo
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Other OTAs & Direct (email-based) — $10/mo
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Phone Calls & SMS (Google Voice) — $15/mo
Daily Ops
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Payments & Deposits (2× daily checks) — $15/mo
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Check-In Applications (per booking) — $15/mo
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Daily Cleaning Schedule Report — $15/mo
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Positive Reviews & Replies (Airbnb) — $15/mo
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Track Unique Bookings — $10/mo
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Record PM Expenses — $5/mo
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Record Cleaning Pics (before/after review & upload) — $20/mo
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Parking Fees Management (per booking flow) — $25/mo
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Email Management (guest ops inbox) — $15/mo
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Custom Daily Message (per guest template) — $15/mo
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Smartlock / Smoke Alarm Batteries / AC Filters Coordination — $3/mo
Per-Task / Per-Case Services
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Fight Negative Reviews (Airbnb) — $200 per case (100% refund if unsuccessful; ~75% success historically)
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Fight Chargeback — $75 per dispute (evidence pack + statement + filing)
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Resolution Center – Damage Claims — $50 per claim + 15% of reimbursement
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Cleaning Storage & Supply Mgmt — $75 / storage + $5 / associated property (monthly)
Setup Fee: $50 per listing per service, refunded after 6 months. Bulk pricing available for 10+ units.
2. Go-Live Daily Operations
3. Reporting & Optimization
1. Onboard & Connect
Michael K, FL
“You saved me 5 hours per day using the phone"
Manager of 40+ listings
Johnny H, CA
"We avoided a new hire—over $6K labor saved—and our comms rating is 100% 5 stars now"
Manager of 75+ listings
Geena D, MI
“My team stopped drowning in messages—Advensory cut our workload in half.”
Manager of +90 listings
Frequently Asked Questions
Where do you operate?
US-wide, fully remote.
How fast do you reply?
Within 15 minutes during 8am–12am coverage.
Which tools do you use?
Your PMS/merchant + Airbnb/Booking.com/Vrbo, Gmail, Google Voice/SMS, and WhatsApp or Slack.
Do you handle building check-in applications?
Yes—by emailing the front desk or submitting via the community portal (per host/community process).
How do you charge for parking management?
We send payment requests in the host’s name via the manager’s PMS or merchant service; we can request Zelle (no monitoring).
What’s onboarding time?
2–7 business days, depending on unit count and services selected.
Do you guarantee negative review removals?
No. We submit when policy allows and refund that service if unsuccessful (for the negative-review service only).
Legal Disclaimer
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Advensory provides operational/administrative services; we do not provide legal, tax, or financial advice.
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Availability may depend on building/community rules, manager’s access levels, and platform policies.
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Comms SLAs apply during coverage hours only; outages or third-party platform issues are excluded.
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Chargeback/negative-review results vary by platform policy and evidence; no outcomes are guaranteed.
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Setup fees are refunded after 6 consecutive months of active service for the corresponding line item(s).